Welcome to Mascot Toys. These Terms of Service set out the rules for using our website and buying toys for your dog or cat through our store. Our site runs on WordPress with WooCommerce handling the storefront side of things.
By browsing our site or placing an order, you agree to these Terms and our Privacy Policy. If you disagree with anything here, please stop using our Services.
Age and Account Requirements
You must be 18 or over to agree to these Terms. Any information you give us, such as your name, email, or address, needs to be accurate and something you are entitled to share. You are responsible for your account and its security.
Our Products
We do our best to describe and photograph our toys accurately, but screen settings can affect how colours appear. Product details and pricing may change without notice, and we can limit stock or discontinue items at our discretion.
Placing an Order
An order is a request to buy, not a confirmed sale until we accept and process your payment. We can decline or cancel orders for any reason. Please check your details carefully before checking out, since cancellations are only possible before fulfillment begins. See our Shipping Policy for timing.
Returns and refunds follow our Return Policy and Refund Policy. Orders should be for personal use only, not resale.
We currently ship within the United Kingdom only. This may expand in future, with policies updated accordingly.
Pricing and Payment
Prices can change at any time and are shown inclusive of VAT where applicable, excluding shipping. Promotions may carry separate terms that take priority where they conflict with these Terms. You agree to give accurate payment details and cover the full amount owed, including shipping and any taxes.
Shipping
Delivery timeframes are estimates, not guarantees, and can be affected by weather, courier issues, or other factors outside our control. Full details are in our Shipping Policy.
Our Content
Everything on our site, including our branding, photos, and written content, belongs to Mascot Toys or our licensors. You may use our site for personal purposes only, and copying or reusing our content without permission is not allowed.
Third Party Tools and Links
We may link to or use tools from third parties we do not control, and we are not responsible for their performance or content. Visiting external sites is at your own risk.
WordPress and WooCommerce
Our store runs on WordPress using WooCommerce. Regardless of the software behind our site, every purchase is a direct transaction between you and Mascot Toys.
Privacy
Our Privacy Policy explains how we collect, use, and share your personal data, including with hosting and payment providers.
Feedback
Any feedback, reviews, or suggestions you send us can be used by Mascot Toys freely, including commercially, without payment or confidentiality obligations on our part.
Errors on Our Site
If our site contains an error, such as incorrect pricing or product details, we can correct it at any time, even after you have placed an order, and adjust affected orders as needed.
Acceptable Use
Please do not use our Services to break the law, harass others, spread false information, spam, impersonate anyone, or interfere with how other customers use our site. Uploading malware, scraping content, or bypassing security measures is also not allowed. Breaking these rules may result in suspension of your access.
Automated Access
Any automated tool or bot accessing our site must identify itself clearly and must not pretend to be a human user or attempt to bypass security measures. We can restrict automated access at our discretion.
Ending These Terms
We can suspend or end your access to our Services at any time. Certain sections, including liability limits and governing law, continue to apply even after termination.
No Guarantees
Our content is provided for general information only. Services and products are provided as is, without guarantees they will always be accurate, uninterrupted, or error free. Nothing here affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
Limits on Liability
To the extent allowed by law, Mascot Toys is not liable for indirect or consequential losses related to your use of our Services. This does not exclude liability for death, personal injury caused by negligence, or anything else that cannot legally be excluded under UK law.
Indemnity
If your actions lead to a claim against us, whether through breaching these Terms or violating someone’s rights, you agree to cover our reasonable costs and legal fees related to that claim.
General Terms
If part of these Terms is found unenforceable, the rest remains valid. Not enforcing something once does not waive our right to do so later. These Terms are the full agreement between us, replacing any earlier discussions.
Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be handled in the courts of England and Wales.
Changes to These Terms
We may update these Terms from time to time. Continuing to use our site after changes means you accept the updated version.
Contact Us
Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT, UK
Customer Support Hours: Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7
Visit our Contact Us page for more.
