Here is a quick rundown of how payments work at Mascot Toys. Prices are shown in GBP (£).
Accepted Payment Methods
- Visa
- Mastercard
- American Express
- Discover
- PayPal
Only methods shown at checkout can be used to complete your order.
Authorisation
Placing an order authorises us and our payment partner to charge the total shown at checkout. Payments may go through a quick verification check before your order is confirmed, so submitting an order does not guarantee acceptance.
Payment Security
We do not store your full card details. Payments are processed by trusted third party providers using standard security measures. No online system is completely risk free, but we take reasonable steps to protect your information.
Order Reviews
Some orders may be reviewed before shipping, especially if anything looks unusual. This might involve confirming your billing or shipping details. Delays or cancellations can happen if we are unable to verify an order.
If Payment Fails
If your payment is declined, your order will not proceed. This is usually due to bank restrictions or insufficient funds. Checking with your bank before trying again is often the quickest fix.
VAT
Applicable VAT is calculated automatically and shown at checkout before you confirm payment.
Refunds
Approved refunds are returned to your original payment method only. Processing usually takes 10 business days after we receive and inspect a return. Your bank may need extra time to show it in your account. See our Return Policy and Refund Policy for more.
Disputes
If you spot an issue with a charge, contact us directly before raising a dispute with your bank, so we can resolve it quickly.
Contact Us
Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT, UK
Customer Support Hours: Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7
See our FAQs, Privacy Policy, or Terms of Service for more, or reach us via Contact Us.
