Return Policy
We want you to love your handbag from Mascot Toys. If something is not right, here is how returns work.
Return Window
You have 30 days from the date your order is delivered to request a return.
Eligible Items
- Bags must be unused and in the same condition you received them, with no marks, scratches, stains, or odors
- Bags must be in their original packaging, with all tags, dust bags, straps, and accessories included
- Proof of purchase (order number or confirmation email) is required
Non-Returnable Items
- Bags that have been used, worn outdoors, or damaged by the customer
- Bags missing tags, straps, or other included parts
- Items returned after the 30 day window
How to Start a Return
- Email us at support@mascottoys.store with your order number and the reason for your return.
- We will reply with return instructions and the address to send the item to.
- Pack the bag securely and ship it back to us.
Please do not send items back without contacting us first, as we may not be able to process them.
Return Shipping
You are responsible for the cost of return shipping, except when the item arrived defective, damaged, or was not what you ordered. In those cases, contact us and we will cover it. We recommend using a trackable shipping method, as we cannot be responsible for returns that get lost on the way back to us.
No Restocking Fee
We do not charge a restocking fee on eligible returns.
Exchanges
We do not offer exchanges. If you would like a different bag, please return your original item and place a new order.
Damaged or Wrong Items
If your order arrives damaged or incorrect, email us within 30 days of delivery with your order number and a photo, and we will make it right.
Refunds
Once your return is received and inspected, your refund is handled as described in our Refund Policy.
Questions about returns? Email us at support@mascottoys.store.