Refund Policy

This page explains how and when you will get your money back from Mascot Toys.

When a Refund Is Issued

A refund is issued after we receive your returned item and confirm it meets the conditions in our Return Policy. We will email you once your return has been received and approved.

Refund Method

Refunds are sent to your original payment method only (Visa, Mastercard, or American Express). We cannot refund to a different card or method.

Refund Processing Time

Approved refunds are processed within up to 10 business days after we receive and approve your returned item. After that, your bank or card issuer may need extra time to show the credit on your statement.

What Is Refunded

• The full price of the returned item, with no restocking fee
• The original shipping fee of $7.39 USD only if the return is due to our error, such as a defective, damaged, or incorrect item

Returns That Are Not Approved

If a returned item does not meet our return conditions, for example it shows signs of use or is missing parts, we will email you to explain. In that case we may send the item back to you or offer a partial refund, depending on the condition.

Cancelled Orders

If we cancel your order, for example because of a stock issue or a pricing error, you will receive a full refund to your original payment method.

Late or Missing Refunds

• Check your bank or card statement again, as it can take a few days to appear
• Contact your bank or card issuer, as processing times vary
• If you still have not received your refund after 10 business days from approval, email us with your order number

Exchanges

We do not offer exchanges. Please return your item for a refund and place a new order for the bag you want.

Questions about your refund? Email us at support@mascottoys.store.