Quick answers to common questions. Anything else? Visit our Contact Us page.
Before You Order
Q: What does Mascot Toys sell?
A: Toys for dogs and cats, from scratching posts to chew toys, updated regularly.
Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.
Q: Are the toys safe for aggressive chewers or scratchers?
A: This varies by product, so check the individual listing or ask us if you’re unsure.
Orders & Shipping
Q: Where do you deliver?
A: UK only, for now.
Q: What’s the shipping cost?
A: A flat £17.99 on every order.
Q: How long does delivery take?
A: 1 to 2 days processing, then 2 to 5 days transit. Most orders arrive in 3 to 7 working days.
Q: Is there an order cut off time?
A: Yes, 3:00 PM UK time on working days.
Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.
Q: Can I change or cancel my order?
A: Yes, if it hasn’t entered fulfillment yet.
Returns & Refunds
Q: Can I return an item?
A: Yes, within 30 days, if it meets our Return Policy conditions.
Q: Are sale items returnable?
A: No, sale items are final sale unless faulty, damaged, or incorrect.
Q: Who pays return shipping?
A: We do for our mistakes. You do for change of mind returns.
Q: How long do refunds take?
A: 10 business days after we receive and inspect the return.
Payments & Support
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.
Q: Do I need an account to order?
A: No, guest checkout is available.
Q: How do I contact you?
A: Email support@mascottoys.store or visit our Contact Us page.
Contact Information
Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT, UK
Customer Support Hours: Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7
