This policy explains what personal information Mascot Toys collects, how it is used, and the choices available to you. It is written to comply with UK GDPR and the Data Protection Act 2018.

By using our site, you agree to how your information is handled as described here.

Information We Collect

• Contact details, such as your name, email, phone number, and address
• Order information, including what you bought and your payment method
• Payment details, handled by our third party processors, not stored on our servers
• Technical data, like your IP address and browsing activity
• Any messages you send us

How We Use It

We use your information to process orders, provide updates, respond to enquiries, improve our site, prevent fraud, and send marketing where you have opted in.

Our Legal Basis

We rely on contract performance, legitimate interests, consent, and legal obligations as our grounds for processing your data under UK GDPR.

Cookies

Our site uses cookies to help it function and to understand how visitors use our store. You can disable cookies in your browser, though some features may not work as well.

Sharing Your Information

We do not sell your data. We share it with our hosting provider, payment processors, courier partners, and other service providers who help us run the business, as well as authorities where legally required.

International Transfers

Some service providers may be based outside the UK. Where this applies, we take steps to ensure your data remains protected under UK data protection standards.

Data Retention

We keep your information only as long as necessary for the purposes described here, then delete or anonymise it.

Your Rights

You can request access to, correction of, or deletion of your data, object to certain processing, and opt out of marketing at any time. You can also complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Children

Our site is not intended for children under 13, and we do not knowingly collect their data.

Security

We use reasonable safeguards to protect your data, though no system online is completely secure.

Third Party Links

We are not responsible for the privacy practices of any external sites linked from ours.

Changes to This Policy

We may update this policy from time to time. Continued use of our site means you accept the current version.

Contact Us

Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT, UK
Customer Support Hours: Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7

More detail is in our Terms of Service, Shipping Policy, Return Policy, Refund Policy, and Payment Policy, or reach us through Contact Us.