Have a question about an order, a product, or anything else? We are happy to help.
Get in Touch
Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT,UK
Support Hours
Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7
Response Time
We reply within 24 to 48 hours on working days. Messages sent on weekends or bank holidays are answered on the next working day.
We Can Help With
- Order and delivery updates
- Returns
- Payment questions
- Product questions
- Account help
- General enquiries
Before You Contact Us
If your question relates to an order, have this ready:
- Your order number
- The email used at checkout
- A short summary of your question
See our FAQs, track a delivery on Track Your Order, or check our Shipping Policy and Return Policy for more.
Follow Us
Find Mascot Toys on Facebook and Instagram for new arrivals and updates.
Mascot Toys is a UK-based store dedicated to safe, well-made toys for dogs and cats. We choose every product with your pet in mind, so you always know exactly what you're bringing home.
Customer Support
Policies
- Privacy policy
- Refund policy
- Shipping policy
- Term of services
- Return policy
- Payment policy
Get in Touch
Business Name: Mascot Toys
Email: support@mascottoys.store
Phone: +44 1758 904481
Business Address: 585 Uttoxeter Road, Longton, Stoke-on-Trent, ST3 5LT, UK
Customer Support Hours: Monday to Friday, 9:00 AM to 3:00 PM
Time Zone: GMT+00:00, British Summer Time (BST, GMT+01:00) applies March to October
Live Chat: Available 24/7
